Today a few board members (Brenda, Vanessa and Veca) went to to the Southwest Community Roadmap to success for the Customized Workshop series. Here are the class notes:
Communiation Tools For Success
Goal: Learn to improve group and one-on-one communication
Learning Objectives:
- Understanding different types and methods of communication
- Implementing essential skills and avoiding barriers
- Determining and practing communication strategies
- Verbal
- Non-verbal
- Symbolic
- Technology
- Face to Face
- Written Media
- Other
- Essential skills 6. Valadating
- Listening 7. Convencing
- asking 8. Understanding
- Observing 9. Yielding
- Leveling 10. "I" statements
Understand this: 40% to 60% of communication can be lost or misinterpretedBarriers of Communicating
- Miscommunication 4. Differences
- Clarity 5. Mispreceptions
- Emotion 6. Inconsistences
- Purpose Intent 6. Examples
- Audience 7. Action Plan
- Resources 8. Evaluate
- Obstacles 9. Maintain Relationships & Postive atmosphere
- Examples
- Believing there is not one reality
- Use the correct communication method
- Do not get defensive
- You must share information
- Be direct
- Maintain confidentiality
- Listen
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